Refund Policy

Your satisfaction is our priority. We offer a 30-day money-back guarantee on all purchases.

1. Money-Back Guarantee

At WeddingVectors.com, we stand behind the quality of our premium wedding graphics and digital designs. We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you can request a full refund within 30 days of the purchase date.

2. Refund Eligibility

Refunds are processed for the following conditions:

• Within 30 days: Request must be made within 30 calendar days from the original purchase date
• Unused products: Digital files must not have been modified, republished, or commercially exploited
• Valid account: Purchase must be made through a registered WeddingVectors.com account
• No abuse: Refund not requested multiple times for the same product
• Valid reason: Refund request should include a brief explanation of dissatisfaction

3. Non-Refundable Purchases

The following purchases are NOT eligible for refunds:

• Expired refund window: Requests made after 30 days from purchase date
• Modified files: Products that have been edited, customized, or altered
• Commercial redistribution: Files used in commercial projects, resold, or republished
• License violations: Products used in violation of our Terms & Conditions
• Subscription refunds: Monthly/annual subscription fees (can be cancelled for future billing)
• Duplicate refunds: Same product refunded multiple times
• Promotional/discount codes: Products purchased with non-transferable promotional codes

4. How to Request a Refund

Follow these steps to request a refund:

1. Log in to your account on WeddingVectors.com and navigate to "Order History"
2. Locate the order containing the product you wish to refund
3. Click "Request Refund" next to the relevant product
4. Provide a reason for your refund request (required for processing)
5. Confirm your request - a confirmation email will be sent to you
6. Wait for approval - our team reviews within 2-3 business days
7. Receive your refund - approved refunds are processed within 5-7 business days to your original payment method

5. How Refunds Are Processed

All refunds are processed through our Payment Service Provider. Refunds are returned to:

• Credit/Debit Cards: Refunded to the card used for purchase (2-5 business days to appear)
• Digital Wallets: Returned to Apple Pay, Google Pay, or PayPal accounts (1-3 business days)
• Bank Transfers: Returned via direct bank transfer (5-10 business days depending on your bank)

You will receive a confirmation email with your refund tracking information once the refund is approved and processed.

6. Subscription Cancellation

If you have an active subscription to our Premium Plans:

• Cancel anytime: You can cancel your subscription at any time from your account settings
• No refund on current billing cycle: Subscriptions are non-refundable for the current billing period
• Future charges stopped: Once cancelled, no future charges will be applied to your account
• Access until renewal: You retain access to premium features until the end of your current billing period
• Renewal reminder: We'll send a reminder before any subscription auto-renewal

7. Special Cases & Exceptions

In certain situations, we may process refunds outside our standard policy:

• Technical issues: Files failed to download or corrupted files that cannot be redownloaded
• Duplicate charges: Accidental duplicate transactions will be fully refunded
• Service failures: If our service prevented you from accessing your purchase
• Fraudulent transactions: Unauthorized charges are refunded immediately with investigation
• Disputes: Payment disputes are resolved through our Payment Service Provider's dispute resolution process

Contact our support team at support@weddingvectors.com to discuss special refund cases.

8. Refund Support

For questions about refunds or to discuss your specific situation:

9. Dispute Resolution

If you believe a refund was incorrectly denied or processed:

1. Contact us first: Email our support team with your order details and explanation
2. Provide evidence: Include screenshots or documentation supporting your case
3. Our review: We'll investigate and respond within 5 business days
4. Escalation available: If unresolved, disputes can be escalated through our Payment Service Provider's resolution process

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this policy regularly for updates. Your continued use of WeddingVectors.com after policy changes constitutes acceptance of the new terms.